Cookie policy
We (Done SARL, whose registered office is located at 60, rue de Reckange, L-3943 Mondercange, Grand Duchy of Luxembourg, registered for VAT under number LU27317130) would like to inform you how we use cookies on our website (www.done.lu) and how you can manage them.
What are cookies?
A cookie is a small file sent by Done SARL’s server and placed on your computer’s hard drive. Only we can read the information recorded by these cookies, and only during your visit to our website.
Why do we use cookies?
Our website uses cookies and other similar technologies to distinguish your usage preferences from those of other users of our website. This allows us to provide you with a more user-friendly user experience when you visit our website and to optimize it.
As a result of recent legislative changes, all websites that target certain parts of the European Union are required to ask for your consent to the use and storage of cookies and other similar technologies on your computer or mobile device. This cookie policy provides you with clear and complete information about the cookies we use and their purpose.
Types of cookies
Although there are several types of cookies, which are distinguished by their function, origin or storage period, the legislation mainly distinguishes between functional or technically necessary cookies on the one hand and all other cookies on the other.
Essential cookies
These cookies are required to allow you to visit our websites and use some of their parts. For example, they allow you to navigate between the different sections of the website or to fill in forms. If you refuse these cookies, some areas of the website will not function optimally or at all.
Functional cookies
Functional cookies are cookies designed to facilitate the operation of our websites, make their use more pleasant for the visitor and give you a more personalized browsing experience. This includes, for example, cookies that remember your preferences.
Third-party cookies
The website also contains elements from third parties, such as audiovisual services, social media buttons or advertisements.
| Name | Function | Shelf life |
| Google Analytics | These cookies collect analytical information about our online customers. | 24 months |
| Google Tag Manager | These cookies are used to test and debug the Google Tag Manager. | After the session |
| Hotjar | This cookie is used to collect analytical information about the online behaviour and interactions of our users. You can choose to disable the HotJar service at https://www.hotjar.com/opt-out. | 12 months |
| Facebook Connect | Facebook Connect is a “single sign-on” application that allows you to connect to and interact with our site through your Facebook account so you don’t have to follow the basic registration steps on our site. | 3 months |
| Facebook in Instagram | Used to control online advertising and marketing campaigns, as well as the optimization and tracking of online ads. | 24 months |
| Dynamic Google Remarketing | AdWords remarketing is a remarketing and behavioral targeting service provided by Google Inc. that links the activity of this website to the Adwords ad network and the Doubleclick Cookie. | 24 months |
| Google AdWords Conversion | Used to customize online ads based on our online customers’ previous actions. | 24 months |
| Bing | This cookie is a provided analysis service that links data from Bing’s advertising network to actions taken on the website. | 24 months |
| DoubleClick | DoubleClick for Publishers Audience Extension is a remarketing and behavioral targeting service provided by Google Inc. The collection of information on visitors to this website and their use thus allows selected advertiser partners to publish targeted advertisements for these visitors across the web. | 24 months |
| Adform | These cookies allow us to show you tailor-made advertisements on third-party sites, based on the interest in our products and services you have shown during your visit to our Website. These cookies do not collect any data that identifies you. All data is anonymous. http://www.adform.com/site/privacy-policy/ | 48 hours |
| Awin | These cookies allow us to show you tailor-made advertisements on third-party sites, based on the interest in our products and services you have shown during your visit to our Website. These cookies do not collect any data that identifies you. All data is anonymous. | 12 months |
| Daisycon | We use Daisycon’s services to create performance-based advertising. This means that if our partners send a customer back to done.lu, they will receive compensation for this. Daisycon stores anonymous data for this purpose, and affiliate cookies are used. | 48 hours |
| Selligent (site) | We also use a third-party Selligent Site service to customize certain messages based on the user’s status. To do this, this third party service, which hosts its data in Europe, counts users’ clicks and navigation anonymously. | 12 months |
| CloudFront | These cookies are used by our content delivery service to deliver fast content to our customers. | 48 hours |
For cookies placed by third parties (including Google Analytics), we invite you to consult the statements of these third parties on their respective websites. Please note: we have no influence on the content of these statements or the content of these third parties’ cookies: Google Analytics Cookies.
For any other questions or comments regarding the processing of your personal data, please contact us by e-mail at you@done.done-team.com . You can also send a letter to the following postal address: Attention: Done SARL- Data Protection Officer, 1, rue Pletzer L-8080 Bertrange.
More information on cookies can be found at: http://www.allaboutcookies.org/.
More information on online behavioural advertising and online privacy can be found at: http://www.youronlinechoices.eu/.
